Refund policy

REFUNDS & RETURNS POLICY

Last updated: 20th October, 2026

 🤍 REFUNDS & RETURNS

At backspaced, we craft pieces made to last and we want your experience to feel just as solid. Because our drops are released in limited quantities, we maintain a Store Credit & Exchange-Only policy to keep inventory moving smoothly.

🕒 7-DAY EXCHANGE WINDOW
Not the right size or fit? No stress.

You’ve got 7 days from the date of delivery to request a one-time size exchange or store credit.

1. Size Changes & Preference Exchanges (7-Day Window)

If you need a different size or fit, you can request a return within 7 days of delivery.

  • Store Credit Flow: Once your returned item arrives at our facility and passes Quality Check (QC), we will issue a store credit code valid for 12 months. You can use this code instantly to order your updated size or save it for the next drop.
  • Shipping & Processing Fee: A flat fee of ₹150 will be deducted from your final store credit amount to cover double-leg reverse pickup logistics and warehouse handling/QC.

2. Cash Refunds (Defects & Our Errors Only)

Cash/bank refunds are strictly reserved for errors on our end. backspaced will cover 100% of reverse shipping and processing costs in the following cases:

  • You received a defective or damaged garment.
  • You received the wrong item or size compared to your order confirmation.
    Your order was lost in transit by the courier partner.

Defect Claim Process: Please place a return request at https://backspaced.in/tools/exchange-return or email us at contact@backspaced.in within 24 hours of delivery with an unboxing video or clear pictures showing the defect.

3. Eligibility Checklist

To qualify for store credit:

  1. Unworn Condition: Garments must be unworn, unwashed, odor-free, and free from pet hair or marks.
  2. Timeline: The return request must be raised within 7 days of delivery.

5. Final Sale & Non-Returnable Items

  • Items purchased during Clearout, Archive, or End-of-Season Sales are final sale and non-returnable unless defective.
  • Custom or personalized merchandise cannot be returned.

💭 NEED HELP?
Drop us a line at contact@backspaced.in and we’ll sort you out.
Our goal is simple: make things right and keep you moving forward to what's next.

🧾 Quick Recap:

  • 7-day exchange only (no refunds unless damaged/incorrect)
  • We handle reverse pickup for returns
  • Store credit can be used in case of a size swap or change of mind
  • Most pieces are never restocked - our drops are limited runs
  • No refunds/returns/exchanges are available on sale Items (unless the product is defective or gets misplaced)